what your customers aren’t telling you: the importance of observation and subconscious decision making

I rode my bike past a self-storage place the other day and noticed that it was recently landscaped. Flowers, trees, and a fresh coat of mulch lined the fence facing the road. My first thought was, why would anyone bother taking the time to landscape a self storage place? Then I realized it was analogous …

business buzz 7-30-11

A weekly roundup of craft, design, and business related news and links. Know that it’s time to get help but wondering What do you outsource first? – 81 scenarios of why you might want to have someone else do the work for you and how to do it. Sick of the same old suggestions about …