what your customers aren’t telling you: the importance of observation and subconscious decision making

I rode my bike past a self-storage place the other day and noticed that it was recently landscaped. Flowers, trees, and a fresh coat of mulch lined the fence facing the road. My first thought was, why would anyone bother taking the time to landscape a self storage place? Then I realized it was analogous …

what does the bare minimum communicate about your business?

Last week, I exhibited at the Buyer’s Market of American Craft with a group of students, faculty, and alumni from the university where I teach. One of the things we did was set up hard walls for out booth. Because we were all showing jewelry, hard walls certainly weren’t necessary. In fact, we were the …